Política de reembolso
At Honorium, we want you to be happy with your order. If you are not satisfied with your purchase, please read our refund and return policy below.
Returns
You have 14 days after receiving your order to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, undamaged, and in its original packaging.
To start a return, please contact us at:
Please include your order number and the reason for your return request.
Return Shipping
Customers are responsible for the cost of return shipping, unless the item arrived damaged, defective, or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If your item is damaged, defective, or incorrect, please contact us as soon as possible at:
Please include your order number, a description of the issue, and clear photos or videos of the product and packaging. We will review the issue and offer a suitable solution, such as a replacement or refund.
Refunds
Once we have received and inspected your return, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method. Please note that it may take several business days for your bank or payment provider to process the refund.
Order Cancellations
If you want to cancel your order, please contact us as soon as possible.
We can only cancel an order if it has not yet been processed or shipped. Once an order has been shipped, it can no longer be cancelled and must be returned after delivery.
Non-Returnable Items
We do not accept returns for items that have been used, damaged by the customer, or returned without the original packaging.
Late or Missing Refunds
If you have not received your refund yet, please first check your bank account again.
Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted.
If you have done this and still have not received your refund, please contact us at:
Contact Us
If you have any questions about returns or refunds, please contact us at:
Website: honorium.store